Announcement : Baby Boy

we were blessed with our first child a baby boy on September 5th. We have named him Bhargav. Its a long time since I blogged. A combination of work + this major event had kept me away from blogging. I will make sure now I can spend some time on blogging before my son comes to my home in November.

When I Asked God for Strength
He Gave Me Difficult Situations to Face

When I Asked God for Brain & Brown
He Gave Me Puzzles in Life to Solve

When I Asked God for Happiness
He Showed Me Some Unhappy People

When I Asked God for Wealth
He Showed Me How to Work Hard

When I Asked God for Favors
He Showed Me Opportunities to Work Hard

When I Asked God for Peace
He Showed Me How to Help Others

God Gave Me Nothing I Wanted
He Gave Me Everything I Needed

- Swami Vivekananda

YOUR LIFE IS NOT A COINCIDENCE. IT'S A REFLECTION OF YOU

A son and his father were walking on the mountains. Suddenly, son falls, hurts himself and screams: "AAAhhhhhhhhhhh!!!". To his surprise, he hears the echo in the mountain: "AAAhhhhhhhhhhh!!!"Curious, he yells: "Who are you?"He receives the answer: "Who are you?"And then he screams to the mountain: "I admire you!"The voice answers: "I admire you!"Angered at the response, he screams: "Coward!"He receives the answer: "Coward!"He looks to his father and asks: "What's going on?"The father smiles and says: "People call this ECHO, but really this is LIFE.It gives you back everything you say or do.Our life is simply a reflection of our actions. If you want more love in the world, create more love in your heart.If you want more competence in your team, improve your competence.This relationship applies to everything, in all aspects of life;Life will give you back everything you have given to it."
YOUR LIFE IS NOT A COINCIDENCE. IT'S A REFLECTION OF YOU!"

Determination makes difference

This is a story about two donkeys who used to work in a farm. Once lush green, all the lands had dried up due to the failure of monsoons and the farm well devoid of even the scent of water. The farmer distressed decided to move off to see his livelihood. Adding to his misery both his donkeys fell into the well. The farmers effort to bring them out went in vain. He made his mind to close the well and started dumping sand into the well. The donkeys understanding the situation outcried and finally one accepted the fate and laid down. The farmer continued to pile up the sand and the other donkey now started to think. It shook of the dirt and moved higher up with each pile of sand thrown inside the well. Finally he came out and trotted off.

"The difference between the impossible and the possible lies in a person's determination".

Read to succeed

Have you thought about what you want to acheive in our life? Do you work towards achieving your heart's desire? Do you measure your progress against your passionate wish? The answers to the above questions define your key to existence. We get carried away by the urgency syndrome that we never really work on the important fundamentals. Remember unless you don't stand for something you will fall for anything.

Extreme service

Its been a hectic weekend. Chandra's brother had a medical condition
(fistulae) and he had to be admitted to the hospital for a minor surgical procedure. He will be discharged today. I thought of sharing these 2 events which happened over the weekend to talk about extreme service
1. I was driving my brother in law (BIL) on friday night to get him checked with the doctor.It was around 9:30 PM. We checked in to a nearby hospital closeby from home and to my dismay the doctor came out and looked at my BIL who was whimpering in pain and told that he would attend only emergencies as its not the regular hours and told us to come the next day morning. Then I had to drive him to another hospital where he got admitted and they scheduled the surgery next day morning and rest is history.
2. I was getting all the coffee & food for people in the hospital (BIL as well as Sister in Law (SIL)). I saw that there were 3 coffee shops & tiffin centers near the hospital, one of them was really crowded compared to the others. Curious to get a better insight I spent some of my morning time. I observed that in the crowded coffee shop the cleaning person washed the glasses and put all those glasses into a boiling pan of water and the serving person got the glasses from the boiler to serve coffee to the customers... the customers were happy served on hygienic glasses. I decided to have a coffee and tasted better (may be because of the hot cups... psychology). Now i decided to get some coffee to the people at hospital and asked him to parcel 2 coffee's. He checks with me on whether its for hospital and pulls out a flask and fills 2 coffee in it and asked me to return the flask later..Where do you think I bought coffee + tiffins the next couple of days? What an understanding of the needs of customer..dedication to excel..and the extreme service... I found later that the place had around 5 or 6 hospitals nearby and people usually dont bring in the flasks and he had bought around 10 flasks to get the customers served.
2 extremes of service. A highly qualified doctor without a notion about customer service and a dedicated coffee shop service person with the right attitude to serve his customers.